RESOURCES

The most common issue you’re likely to experience is the connection between the N1 unit and your computer going to sleep after long periods of inactivity. Pressing the “Reconnect” and “Play” buttons within the N1 Calibration app are a good first step to re-initializing that connection. In some cases, you may need to close the N1 Calibration app and restart it, after verifying that your N1 unit is powered on and connected.

You may intermittently notice issues when connecting to GSPro or E6. More often than not, this is due to the order of the steps that need to be completed. Review the steps in the above section Using your NVISAGE N1 With GSPro and E6 Connect, making sure they’re completed in that order, and try again.

If you notice that you’re still unable to connect to your sim software of choice after following the steps included in this guide, you may need to adjust your firewall settings. Open Windows Firewall (or Windows Defender Firewall), click “Allow an app or feature through Windows Defender Firewall”, verify that the following apps have the domain, private, and public boxes checked:

• G4Calibration
• N-CONNECT
• GSPRO

If, for any reason, you need a little extra help, we’re here and happy to assist. Fill out a support request and one of our knowledgeable, friendly support technicians will help you out.